Terms of Use
ICKE is a specialist of commercial and home kitchen equipment e-commerce company. ICKE reserves the right, at its sole discretion, to amend, update, add or remove portions of these Terms, including all content of ICKE websites. Please note that you have the responsibility to check these Terms and Conditions periodically for changes. These terms and conditions may change at any time.
- By using ICKE website, you agree to be legally bound by these Terms and Conditions, which shall take effect ONCE YOU USE THE WEBSITE OF ICKE If you DO NOT AGREE TO be legally bound by these Terms and Conditions, please DO NOT USE ICKE website.
- When you place an order with ICKE you agree to provide us with current, complete, and correct information so that your order can be processed. By placing an order, you the purchase agree to abide by the terms and conditions as listed.
- If you do not receive an email confirmation from ICKE, then your order has not been processed.
- ICKE reserves the rights to cancel orders at any time before shipping due to insufficient stock, credit card issue, incorrect item price, or any other reasons.
- All products on the website are priced in Australian Dollars and are excluding GST which is 10% added at the time of the purchase. In the rare case that an item is listed incorrectly, ICKE reserves the right to refuse the sale and may offer the item again with the correct information.
- All produce description and prices listed are accurate to the best of our ability ICKE always seek to list Products with the most competitive prices. We reserve the right to change prices for Products displayed on the Site at any time before you submit an Order.
- The price of products shown excludes shipping costs. Your shipping cost is shown separately on the ordering page but may be recalculated based on how many and what items you place in your shopping cart.
- When placing an order some items may not be available immediately. ICKE will contact the customer within 2-3 working days to confirm delivery time and stock availability. Waiting time for goods can vary from 2-3 days to up to 8 weeks in some cases. ICKE does not guarantee the availability of any items listed on our website, if the item selected for purchase is not available, ICKE will try to notify you of the cancellation.
- Goods will not be shipped until full payment including freight charges has been received, and the payment has been cleared by our bank.
- ICKE will always attempt to be as accurate as possible with pictures, descriptions and pricing of products. However, in the interests of product development some products may vary slightly from what is shown.
- ICKE does not warrant that a product is available or suitable for your needs. It is a customer’s sole responsibility to decide the suitability of a product for their purposes. By accessing this website, you agree that ICKE retains no liability for availability or suitability for your purposes.
- Goods will not be shipped until full payment including freight charges has been received and the payment has been cleared by our bank.
- ICKE requires 50% deposit if goods are not in stock and are to be specially ordered in.
- ICKE ONLY accept order cancellation for custom made or specially ordered goods if the items/ goods have not commenced manufacture. If the order is already under manufacture, it cannot be cancelled, and payment is required in full. Should the customer refuse to pay for the goods, any deposits paid will be forfeited as there is no return on custom made items.
- If any item is in stock, and purchaser wishes to cancel, at least 3 days notice must be given before shipping. Cancellation for orders will not be accepted on the day of shipping.
- If an item is received and is faulty in any way, other than from transport damage, purchaser should notify ICKE immediately by email listing your contact’s name, address, phone, invoice number and take photos to show details of the fault. Purchaser is responsible to check all items before signing for them.
- All goods return other than damaged goods as listed above, a refund will not be given. ICKE will only issue credit note for accepted goods returned. All order return requests must be sent via email within 2 days of delivery.
- All goods returned are subject to a minimum 30% restocking fee and will only be accepted if returned in original condition, in original packaging with all original instruction booklets, warranty cards and documents.
- Purchaser is responsible for returning shipping costs. The original shipping costs and original credit card fees will not be refunded.
- All goods are covered by manufactures standard warranty, which will differ depending on the type of product. Please note that not all equipment warranties onsite. If the item is tampered with or repaired by a 3rd party without written permission from manufacture, the warranties can be voided.
Payment Security
Payment is safely processed from your credit/debit card or bank account to the bank account of ICKE through a third-party payment processor. When you place the order on ICKE, SSL encrypts your personal information such as your password, address and telephone number, and your credit card is available only to you and the credit card companies.
ICKE uses the “SSL (Secure Sockets Layer)” supported by all popular browsers, which is the highest level of security available for web-secured applications.
ICKE is responsible for the charge or service fee for processing credit or debit card payments. Some other additional cost of the transaction may be subject to foreign transaction or currency exchange. Please check with your card issuing bank if you find that you have additional services charges applied by your bank. ICKE payment processor is in CBA (Commonwealth Bank of Australia) in Australia. Payment will be listed as ICKE on the credit card statement.
Privacy Policy
This policy sets out how ICKE uses and protects any information that you input on this website when you use this website. ICKE is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
ICKE may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are agreed with any changes.
At the time of check out or place the order on our website, you have the option of joining the ICKE mailing list, ICKE may occasionally send you email regarding new product lines and store information. You have the option to discontinue these emails at any time by following the unsubscribe link at the bottom of every email or by emailing us at admin@icke.com.au. You may delete your ICKE account at any time, in which case we will permanently delete your account and all data associated with it.
We may collect the following information:
- Your name and date of birth
- Your mobile phone number, and other contact information including email address
- Your company or your home demographic information such as postcode, preferences and interests
All your personal information we collected are used for better understanding of your needs and we will provide you with our better services, and in particular for the following purposes:
- Improving products performance and services.
- Keeping sales data for internal records
- Promotion email, market research or customer survey
ICKE is committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure your personal information.
About Cookies
Cookies are small text files that are stored on your PC, or mobile device when you browse and use websites or other online services in order, for example, to facilitate certain features such as navigation on the website. We use cookies on our website.
Cookies help ICKE better understand your behaviours of viewing on our website showing which products or pages you’ve viewed, in order to facilitate and measure the effectiveness of our web pages and web searches.
Just like most of e-commerce platform, if we don’t use cookies, ICKE website could not work properly. For example, you may not be able to use some functions like shopping cart or other personalized pages. Cookies can also help us monitor in what way the users have been reached ICKE website.
ICKE will use cookies to remember some options you’ve selected such as viewed category or products, and it will also make sure that you are recognized when you return back to ICKE website.
Cookies help ICKE to provide you with an advanced and excellent website performance that adapts automatically to you expected user experience.
Cookies provide us with anonymous data to indicate which pages or content are most popular and which parts are not appropriate.
The information collected by these cookies and web beacons does not enable us or these third parties to identify your name, contact details or other personal identifying details unless you choose to provide these details.
Only ICKE has access to the cookies placed by ICKE. Cookies placed by third parties can be accessed by these third parties only. For example, ICKE will use Google Analytics for web research, and Google will be a 3rd party to set cookies on your PC or mobile phone, only Google can access its own cookie. If you want to share our day tour products with your friends through your Facebook, cookies set by Facebook will make it happen easily and smoothly.
ICKE cookies policy applies to cookies and some other similar technologies.
If you want to decline cookies, you can set or amend your web browser controls to delete or disable cookies by learning the “Help” menu of your browser.
If you choose to disable cookies, you may not be able to sign in our website, personalize or use some of the interactive features of our website. We’d like to introduce the website www.allaboutcookies.org to you to learn more about how to manage cookies. For more information about Flash cookies, please visit www.adobe.com.
Protecting and Safeguarding your Personal Information
Your privacy is very important to ICKE. ICKE is committed to protecting and safeguarding all of your personal information. So we have implemented the highest priority security measures to protect your personal information against the destruction unauthorized access, and alteration of your personal data, even that, we still couldn’t guarantee the 100% security of your personal information stored in our data base.
Disclamer
All content on our website is general and should not be used as the single and sole reason for deciding on important issues. ICKE is constantly working to ensure that all contents are accurate, complete and up to date, but there is always a risk. This means that ICKE can not guarantee and does not accept liability that the information is always correct, and up-to-date.
You acknowledge, by your use of this site, that your use of this site is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of our site, and that ICKE shall not be liable for any damages of any kind related to your use of this site.
Copyright
All content of ICKE website is the sole property of ICKE Pty Ltd. All pictures, photographs, and text content are protected by Australia copyright property laws. You may not copy, transfer, reproduce, retransmit, or modify the any portion of this site without the express written permission of ICKE.